Possibilities to increase your IT knowledge – Bad to average (depending of the team)
Home offices and flexible working time – n/a
Open job positions in AT&T – Always – Employee Turnover
Working at NSC Global:
the story were taken from Jobbite
Working for NSC global in Brno, Czech Republic has been one of the worst periods in my life. I consider being a moral mission letting other people know that going there might be the biggest mistake of their life, dooming both their career and their sanity. The review is based on personal experience and on facts related by the guys who worked and are still working (not the right word, slavery would be more appropriate) there.
I took the decision after still seeing the internet job market sites flooded with job offers for the Cisco Engineer/Network Specialist position in the heart of Europe.
Be AWARE, it is NOT!
When going there I had dreams that I was going to work for the biggest ISP, I was promised all kinds of benefits, trainings, certifications paid by the company, flexibility, assistance with language, paid holidays. Well, none of these were fulfilled. Really … NONE.
The promised trainings consisted of a two-three weeks joke training with a guy who had nothing to do with networking, but with the Indian call-center industry maybe. That was the moment I started having doubts. In the end I was tested with mock-calls. This was the test for the Network Specialist position. I wanted to quit during the first month, but hey, I had already signed a rent contract for a whole year (as it is the custom here), so no escape. I thought, ok, let’s give it a try, maybe I will survive. In the beginning, the job was pretty relaxing. It turned out it was meant like this from the very beginning. It was the master plan of two people, let’s call him – the Pinky and her – the Brain. The probation period in Czech Republic is 3 months, during which people can leave without notice and employer can fire you without notice. They behaved nice to us because they desperately needed people. After the three months, the nightmare became reality. First we were told that new customer swill come. About a couple of thousand!
And the phones starting ringing like hell. Network Specialist … right. I wondered why I have spent several years of my life learning in the University, studying for all kind of certifications. For a Pinky, who openly announces at the meetings that we must work more so that he receives the yearly fat bonus at the end of the year?
After that they started listening to our calls, evaluating your every word, phrase, reports being generated.
After that a productivity plan was set, like in the banana farms, which consisted of how many calls and updates in a ticket you had – it didn’t matter what you wrote in the ticket, as long as you were the boss’s, team leader’s friend, ass-licker. If you didn’t have the productivity you had a meeting with Pinky or the Brain and most probably get fired. Soon, they’ve added another couple of thousands of customer and started organizing the lunch breaks. The lunch break was set to 30 minutes. If you stayed 1 minute longer (literally!) – manager meeting – probably fired.
Talking about flexibility, you were allowed to take your legally awarded holidays only when and if the company allowed you to do that. Several people (about 10) had to approve this, and if for some reason one of them didn’t like you, no vacation for you. You have to know that the company does not pay the first three days of you sick-leave and the Czech law allows them to fire you even if you are sick, or refuse your medical sick-leave for whatever reason they want.
After that, the Pinky came with the idea of transforming all this into a real global hot-line. And phones starting ringing very bad, from installing piece of tish software on pc’s to updating Indian call-centers. Brain, which was working for NSC global agreed – more money for my company.
You are NOT allowed to take small, LEGAL breaks!!! So you are forced to stay 8 hours in front of the PC. It almost makes you want to cry when you see the team-leaders and their friends, other Czechs, “on talent” going out for a smoke every 10 minutes. But, after that you have to remember that for them you are not human. You are forced to take incoming call while working on active incidents – impossible. The perfect multi-tasking machinery. For them you are nothing but a replaceable piece of … easily replaceable by another unlucky bastard which falls in their trap. Brno is indeed a trap. If you go there you cannot find another job because there are no other opportunities and if there were they would make sure you won’t be hired anywhere Search the internet for what they did to other persons, who were forced to ask for embassy help! Czech Republic is the India of Europe.
They will not provide any training. And customers pay for these services …
You are not allowed to take part in any training because they are afraid you will learn something new and might get the opportunity to leave the company. They won’t pay and certifications but force you to get some of the ones needed by NSC global in their portfolio, in order to get the Cisco gold member status, like the ones nobody ever needs/aks.
As a summary:
Don’t go there because
2 no career
6 no breaks for resting, at least your eyes
7 hundreds of calls per day
8 no paid sick leave
9 no holidays for you unless you are Czech or favorite of the boss
10 no perspective
12 you are a number for them, easily replaceable by another innocent victim
I also urge anyone still working there to have a look through the Czech Labor law – you can find it on the Czech Labor Ministry Site and it’s in English. It’s not worth working in a bad environment with peasants, Hillbillies, Z’s ,Petr’s, etc, Nancies … acting like managers and team-leaders. They should know that their place is in a big farm, laying the hay stacks. IT environment is not for people promoted based on friendship, relative degree and bribery!!!!
I’m releasing this to general public to be shared, for the benefit of the human kind!
If you have any issues , concerns, or you just need to complain or you need somebody going to listen you – use this : attached to every corner in the AT&T Building…
How AT&T Brno works
AT&T do not have network coverage in Czech Republic . What the hell they doing here ?
yet another US corporation coming to EU to kill the local business
AT&T Brno is another low cost center situated in Czech Republic supporting the US telecommunication giant AT&T US.
Cheap building ,looks like a shoes factory face, crowd and noisy environment.The employees working for AT&T Brno are mostly from poor countries like Romania, Bulgaria,India, and other. Most of the “good” job positions in AT&T Brno are occupied from Czech citizens which represent around 20 % of the employees. Working in AT&T means to neutralize the energy of angry US ATT customers, and to support the lazy management stuff providing copy and paste /monkey work style/ IT support.You don’t need a special kind of knowledge (basic is enough) , you don’t need to be smart to be hired.You will do only the dirty tasks which are not suitable for the Americans citizens.
AT&T do not like to invest in the people aboard. The people working in AT&T Brno should take the Thankless work from the lazy Americans.
ATT&T Brno working as a call center in Europe , together with India, and another poor countries in the world “following the sun” with 24/7 cheap support.
The unsuccessful attempt of the company AT&T US to purchase US T-Mobile mobile operator cause a huge loss of the company – over 6 billion US dollars. Now AT&T start transfer a job positions from US to Czech Republic, Slovak Republic , India and other countries with a low living standards with the purpose to offer high quality services for low paid work. The company expects to reduce total expenses using a low cost people agreed to work only for food and shelter, mostly foreigners. During the recruitment process this company will promise you a good work environment , a lot of trainings , a good opportunity to develop yourself and fast growing. This is a bullshit. You can not grow your knowledge because company do not like to invest money and time for an external trainings. The “old” guys will teach you how to do your daily tasks. You will be forced to teach your colleges , although it is wrong ,not professional and it is not your duty. To be able to grow in this company you should be a conformist and ready to kiss managers asses. You should be agree with everything including every stupid idea of your boss. Your complains do not cause any changes. AT&T creates some kind of internal competition between the people. The company only teach you to be selfish and hypocrite. Your computer workstation will be monitored , including your private data and activities. Please note that action is illegal in European Union and it is a crime act from the company side. For example you can be fired because of frequently usage of Facebook , but nobody will give you the official reason because you can use this statement in the court. AT&T Brno creates some kind of brain washing procedures which let you to feel like a special or a chosen one, to be involved in the company success as the company owner is. To spend all of your time to work in this great companies even during the weekends.They trying to create a feeling that you are like an company owner . The same procedure was used from communist leaders in the communist countries before many years ago.
AT&T Brno always has open job positions in the labor market. Nobody wants to stay in this company any longer, its a waste of time.People come , face the reality and start searching for a new job opportunities.
The salary is not a “big deal” . The salaries of the “high level” positions are the same like a tram driver in Czech Republic. The salaries of the low levels support are enough only to pay your rent and to have some food. Home office is prohibited in AT&T Brno , although you always support a remote sites. Respect ? None. From the company point of view you are noname, noface, nonature, nofeeling resource only. This allow the company to replace the people without stress for the company business.
Searching in internet you will see that AT&T has the worst customer support in US.