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AT&T Brno
Type : Hotline support
Salary range: entry-level to staff members.
Opportunities to enhance your IT proficiency – Varying from poor to mediocre (depending on the team)
Home offices and flexible working time – n/a
AT&T has open job positions available due to a consistent employee turnover.
AT&T, Dallas, Texas Complaints & Reviews – ABUSE OF EMPLOYEES
How AT&T Brno works
AT&T and Verizon do not offer network coverage in the Czech Republic. Their presence in the EU could be attributed to their quest for inexpensive labor and a transfer of negative feedback to an external entity.
AT&T Brno is another low cost center situated in Czech Republic supporting the US telecommunication giant AT&T US.
If you encounter any problems or have concerns to voice, or simply need to vent or seek a listening ear, make use of the extinguishers located in every corner of the AT&T Building. The device will attentively listen to you, just like any other manager in the company.
The building is inexpensive and has a utilitarian appearance resembling a shoe factory. The environment is bustling and loud. The majority of employees at AT&T Brno hail from impoverished countries, such as Romania, Bulgaria, and India. Czech citizens hold about 20% of the “good” job positions at the company. Your role involves fielding frivolous inquiries from American customers. You serve as a corporate shield, protecting the company from its own problems, which it refuses to address. Unfortunately, you cannot expect any praise from Americans, who view themselves as a superior nation, despite being far from the truth.
AT&T has demonstrated an aversion to investing in both its employees and the countries in which it operates. Employees at AT&T Brno are tasked with thankless work while their American colleagues remain idle. This situation is reminiscent of the past when AT&T relied on African slaves for labor. How does it feel to be in such a position?
AT&T operates a call center in Brno, Europe, in conjunction with India and other economically disadvantaged nations around the world. The company provides inexpensive support services around the clock, utilizing a “follow-the-sun” model.
AT&T’s failed attempt to acquire T-Mobile in the US resulted in a loss of over $6 billion. As a cost-saving measure, the company now plans to transfer job positions to countries like the Czech Republic, Slovakia, and India, where living standards are lower. AT&T hopes to reduce expenses by hiring low-cost laborers who will only work for food and shelter, mostly foreigners.During the recruitment process, the company promises a good work environment, ample training opportunities, and the chance for fast growth. However, this is far from the truth. The company does not invest in external training and instead relies on older employees to teach new ones how to perform their daily tasks. Employees are often forced to teach their colleagues, which is unprofessional and not part of their job description.To succeed at AT&T, one must be a conformist and willing to please their managers, even if it means agreeing with every foolish idea they have. Complaining about one’s work conditions does not bring about any changes. The company creates an internal competition between employees, which only teaches them to be selfish and hypocritical.Computer workstations are closely monitored, including private data and activities. This action is illegal in the European Union and constitutes a crime on the part of the company. Employees can be fired for frequent usage of social media, but the company will not provide an official reason as it could be used against them in court.AT&T Brno uses brainwashing procedures that make employees feel like special, chosen ones who are involved in the company’s success. They are made to believe that they are company owners and should devote all their time to working, even on weekends. The same tactics were employed by communist leaders in the past.
AT&T Brno frequently offers job opportunities. However, many employees seek new career prospects as they consider the company unproductive and futile.
The salary is insignificant, even for high-level positions, as it is comparable to that of a tram driver in the Czech Republic. The salaries for lower-level support roles are only sufficient to cover rent and basic sustenance. Despite supporting remote sites, working from home is not allowed at AT&T Brno. Respect is non-existent. From the company’s perspective, employees are nameless, faceless, emotionless resources, thereby allowing for their easy replacement without disrupting business operations.
A quick online search reveals that AT&T ranks poorly for customer support in the United States.
Other sources :
More information and customers feedback about AT&T US
Additional information:
Working at NSC Global:
the story were taken from Jobbite
“Working for NSC global in Brno, Czech Republic has been one of the worst periods in my life. I consider being a moral mission letting other people know that going there might be the biggest mistake of their life, dooming both their career and their sanity. The review is based on personal experience and on facts related by the guys who worked and are still working (not the right word, slavery would be more appropriate) there.
I took the decision after still seeing the internet job market sites flooded with job offers for the Cisco Engineer/Network Specialist position in the heart of Europe.
Be AWARE, it is NOT!
When going there I had dreams that I was going to work for the biggest ISP, I was promised all kinds of benefits, trainings, certifications paid by the company, flexibility, assistance with language, paid holidays. Well, none of these were fulfilled. Really … NONE.
The promised trainings consisted of a two-three weeks joke training with a guy who had nothing to do with networking, but with the Indian call-center industry maybe. That was the moment I started having doubts. In the end I was tested with mock-calls. This was the test for the Network Specialist position. I wanted to quit during the first month, but hey, I had already signed a rent contract for a whole year (as it is the custom here), so no escape. I thought, ok, let’s give it a try, maybe I will survive. In the beginning, the job was pretty relaxing. It turned out it was meant like this from the very beginning. It was the master plan of two people, let’s call him – the Pinky and her – the Brain. The probation period in Czech Republic is 3 months, during which people can leave without notice and employer can fire you without notice. They behaved nice to us because they desperately needed people. After the three months, the nightmare became reality. First we were told that new customer swill come. About a couple of thousand!
And the phones starting ringing like hell. Network Specialist … right. I wondered why I have spent several years of my life learning in the University, studying for all kind of certifications. For a Pinky, who openly announces at the meetings that we must work more so that he receives the yearly fat bonus at the end of the year?
After that they started listening to our calls, evaluating your every word, phrase, reports being generated.
After that a productivity plan was set, like in the banana farms, which consisted of how many calls and updates in a ticket you had – it didn’t matter what you wrote in the ticket, as long as you were the boss’s, team leader’s friend, ass-licker. If you didn’t have the productivity you had a meeting with Pinky or the Brain and most probably get fired. Soon, they’ve added another couple of thousands of customer and started organizing the lunch breaks. The lunch break was set to 30 minutes. If you stayed 1 minute longer (literally!) – manager meeting – probably fired.
Talking about flexibility, you were allowed to take your legally awarded holidays only when and if the company allowed you to do that. Several people (about 10) had to approve this, and if for some reason one of them didn’t like you, no vacation for you. You have to know that the company does not pay the first three days of you sick-leave and the Czech law allows them to fire you even if you are sick, or refuse your medical sick-leave for whatever reason they want.
After that, the Pinky came with the idea of transforming all this into a real global hot-line. And phones starting ringing very bad, from installing piece of tish software on pc’s to updating Indian call-centers. Brain, which was working for NSC global agreed – more money for my company.
You are NOT allowed to take small, LEGAL breaks!!! So you are forced to stay 8 hours in front of the PC. It almost makes you want to cry when you see the team-leaders and their friends, other Czechs, “on talent” going out for a smoke every 10 minutes. But, after that you have to remember that for them you are not human. You are forced to take incoming call while working on active incidents – impossible. The perfect multi-tasking machinery. For them you are nothing but a replaceable piece of … easily replaceable by another unlucky bastard which falls in their trap. Brno is indeed a trap. If you go there you cannot find another job because there are no other opportunities and if there were they would make sure you won’t be hired anywhere Search the internet for what they did to other persons, who were forced to ask for embassy help! Czech Republic is the India of Europe.
They will not provide any training. And customers pay for these services …
You are not allowed to take part in any training because they are afraid you will learn something new and might get the opportunity to leave the company. They won’t pay and certifications but force you to get some of the ones needed by NSC global in their portfolio, in order to get the Cisco gold member status, like the ones nobody ever needs/aks.
As a summary:
Don’t go there because
1 slavery
2 no career
3 slavery
4 slavery
5 hotline
6 no breaks for resting, at least your eyes
7 hundreds of calls per day
8 no paid sick leave
9 no holidays for you unless you are Czech or favorite of the boss
10 no perspective
11 slavery
12 you are a number for them, easily replaceable by another innocent victim
I also urge anyone still working there to have a look through the Czech Labor law – you can find it on the Czech Labor Ministry Site and it’s in English. It’s not worth working in a bad environment with peasants, Hillbillies, Z’s ,Petr’s, etc, Nancies … acting like managers and team-leaders. They should know that their place is in a big farm, laying the hay stacks. IT environment is not for people promoted based on friendship, relative degree and bribery!!!!
I’m releasing this to general public to be shared, for the benefit of the human kind!
Sources , and more information : Click here
surprised ?
I just come back from ATT Bron (employed by NSC Global) after a year and a half working there. Maybe things have changed since some of the coments posted here, maybe people were just frustrated and grumpy, but from my personal experience I have to say that For a big company NSC global suprised me. People were friendly, managers looking after their staff and always trying to help to find a solution. Gabriela Vraspirova has been my manager for 8 months with Stefan Grzelka, they both handle the team on a great way from the work and human point of vue. I faced a few trouble during that time and each time they helped to find a solution even when it was for personal matters. Technicaly if you come for a first experience this place is also great. Dealing with worlwide customer, working on many different technologies, devices and network configurations, having non restricted access to various devices on varous huge company’s network. as long as you want to progress you can. Management trust their technician and you can always refer to colleague if you experience some issue. Once you think you’ve done the overall of the technologies offered by the team you are working with, it is always possible to change for another team and work on new stuff. The job is based on ticketing system with some objectives so it might be frustrating at the begining if you are not familiar with this but if you start in networking that is most probaby the way it’s gonna be. Regarding the post “Working at NSC Global: (the story is taken from here)” I would love to know what kind of job this guy found afer… Even the city and the life is great, full of students and foreigners, for me and many other it was a memorable period of my life. you will hardly find combination of all that can offer Brno’s life.
I have been working in nsc global Brno 2 years already and I have only positive experience with the company as well as the team.
There is international environment with great opportunity to meet people from different countries. I really like the atmosphere here; everybody is nice, friendly and always willing to help. Even management team is very helpful and I can ask for assistance with anything anytime.
I also really appreciate possibility to develop my skills – having training as well as sharing knowledge with my colleagues; I consider this as the best way how to learn new things.
Brno is wonderful city with loads of possibilities what to do in free time; you can do almost any sport activity here. Not many Czech people speak English; however they are always willing to help. Even nsc global offers us help, especially with medical care, when we have English speaking doctors we can contact to. I didn’t experience such a great experience before and I really enjoy Brno experience and working with my colleagues.
Admin note:
its look like that you had the perfect job there. I am really surprised that you decided to leave this heaven. Now I have several question to you which can help us to improve this blog:
1. why you decide to quit AT&T but still living in Brno.
2. Where do you working now ?
3. Which countries do you mean ?
4. what kind of skills you have been developed ?
5 why you abandon your career at AT&T ?
6. How we can trust you when you do not using your personal email and do not give us any useful details ? Your post seems to be taken from some company job ads 🙂
I am sorry but this post looks like a bad created advertising, and will be deleted because we do not tolerating company advertising here.
Thanks !
TO ADMIN NOTE:
You are right, I STILL HAVE perfect job there and I don’t plan to leave it.
Answers to your questions:
1) I have been working for nsc global in team based in at&t Brno already 2 years. I didn’t leave nsc global/at&t.
2) I’m working for nsc global in team based in at&t Brno centre.
3) I’m not sure I understand your question correctly. Are you asking which countries are our team members from? If so, my colleagues are from almost all EU countries; some of colleagues coming from non EU countries like Australia or for instance from Latin American countries.
4) As our team is focus on technical support of customers I’ve been developing my technical skills (network related) as well as communication with customers.
5) vide above – 1)
6) What makes you think I don’t use my private email? The reason I decided to put here my feedback was because I don’t agree with above mentioned comments and I wanted to share my experience with others. I’m not a marketing specialist and the intention was just to let others know that nsc global is good company and working in at&t Brno can bring loads of interesting opportunities.
May I ask you – admin – a question: When somebody can upload their feedback – mostly negative feedback as far as I noticed, why is so suspicious to put here positive feedback as well? thank you
Admin:
Thanks
but I saw the same text in jobbite.it seems that you copy/paste the same text on many places. I still thinking that you are doing some kind of advertising because many of the recruiters trying to post some ads here 🙂
About your satisfaction: Depends of your requiremets . Some people are happy with 1000 euros some not 🙂
I see that the companies in Brno always hiring a people thats mean many people leaving.
Well mate , here are some comments .
1.Czech law doesn’t pay first 3 days of sickness but AT&T pay it if you worked there for more than 6 months . In the slip is as a bonus for the month .
2.In my team is allowed to take breaks – every hour 5 minutes .
3.Don’t know what NSC is and from what I’ve read you working in a help desk ( which sucks of course ) but there are lots of other teams .
….
And I can go so on and so on in that direction .
Don’t say its not slavery or the salary is perfect but what do you want from a low coast center . You can find a team that gives you good trainings ( SISCO , LTE , etc ) but again depends on the team – some are paying just the certifications if you past the exams – but still better than nothing .
And for the contracts for rent – read it and if doesn’t say can be terminated from both sides with 1 ( 2 ) month (s ) notice – don’t sign it . And even then you can leave and that’s it .
I don’t say is perfect , has its downs like you said – examples Czech think they are better than you – but they are morons ( most of the cases ) , management sucks and other stuff but if you don’t find you place – you can always look for better place . But in now days – its kind off hard and becoming even harder .
So GL and HF .
Well,
I would like to add something from my side! I worked not in this department in another one for a few months and have quitted this place fortunately!!So a lot of romanian and bulgarian, mb gypses etc from that places…they come with their mentality( intrigues,hypocricy , kissing asses, laziness etc) for them its like a paradise there even with low wages…Also i can include that for my period that i have stayed there i did not learn anything useful for me only some useless things.The idea is to be like a robot and to do the same things every day!!
So iam comletely agree with the article above.Regarding Czech ppl did not like them coz they are not friendly at all.. very stupid nation at least in Brno and other places except Prague as Iwas told ppl in the capital more friendly…even i had a few cases which was realted to rent the flat where realtors tryed to trick me….so if u dont speak czechs u will not be treated well on the street on the job everywhere..as chech ppl have a lot of complexes about everything!!
I was offered a role with this company today and it seemed very inviting but after reading these comments will wait for the call tomorrow and let them know I have changed my mind, is there an upside to this company
Steve st*************@bt********.com
I totally disagree. Maybe you`re experience is based on one of the worst and boring job you could ever do there, if that is the case then it means you still need experience and knowledge to get a better job.
In my case, as operational DBA, I learnt a lot and the salary I was getting was quite in the average (40K per year).
Overtime paid and being oncall on rotation with other 2 team members (that means additional money at the end of the month).
I understand your frustration but you cannot make a global judgement by having a poor experience in the field of IT and pretending to have a good job and salary.
I totally disagree. Maybe you`re experience is based on one of the worst and boring job you could ever do there, if that is the case then it means you still need experience and knowledge to get a better job.
In my case, as operational DBA, I learnt a lot and the salary I was getting was quite in the average (40K per year).
Overtime paid and being oncall on rotation with other 2 team members (that means additional money at the end of the month).
I understand your frustration but you cannot make a global judgement by having a poor experience in the field of IT and pretending to have a good job and good salary.
Cheers.